Privacy policy

At FENERA, accessible from https://shopfenera.com/, we are committed to protecting the privacy of our customers across the European Union, Germany, the United States, and worldwide. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services.

CONTACT INFORMATION

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:
📧 mail@shopfenera.com

INFORMATION WE COLLECT

We collect the following types of personal information when you interact with our website:

  • Personal Information: Name, email address, shipping/billing address, phone number, and payment details (processed securely via Shopify, Stripe, or PayPal).
  • Device & Usage Data: IP address, browser type, device identifiers, pages visited, and time of visit.
  • Cookies & Tracking Technologies: We use cookies and similar tools to enhance your experience, analyze site usage, and deliver personalized content or ads.

HOW WE USE YOUR INFORMATION

We use the personal data we collect to:

  • Fulfill and deliver your orders efficiently
  • Handle returns, exchanges, and refund requests
  • Keep you informed about your orders, account, and relevant updates
  • Enhance and tailor your shopping experience based on your preferences
  • Safeguard against fraudulent activities and ensure secure transactions
  • Meet legal obligations, including those related to taxation and consumer protection laws

LEGAL BASIS (GDPR & BDSG)

For customers in the EU and Germany, we rely on legal bases under the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG), including:

  • Contractual necessity (fulfilling your order)
  • Consent (marketing, cookies)
  • Legal obligations
  • Legitimate interests (fraud prevention, analytics)

DATA RETENTION

We keep your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., tax and accounting rules in Germany may require data retention for up to 10 years).

DATA SECURITY

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or loss.

THIRD-PARTY SERVICES

We work with carefully selected third-party service providers to help us operate our website, process transactions, fulfill orders, manage deliveries, and improve your overall shopping experience.

These partners only access your personal data as necessary to perform specific tasks on our behalf, and they are contractually obligated to handle your information securely, confidentially, and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

These partners process your data only as necessary and are bound by strict privacy obligations.

INTERNATIONAL DATA TRANSFERS

If you are located in the EU or Germany, your data may be transferred outside the EU (e.g., to Shopify in Canada or the US). We ensure lawful transfer mechanisms like Standard Contractual Clauses (SCCs) are in place to protect your data.

YOUR RIGHTS (EU/Germany)

You have the right to:

  • Access your personal data
  • Correct inaccuracies
  • Request deletion of your data
  • Object to or restrict processing
  • Request data portability
  • Withdraw consent at any time

To exercise these rights, contact us at mail@shopfenera.com.

If you're in Germany, you may also file a complaint with your local data protection authority (e.g., BfDI).

CHILDREN’S PRIVACY

Our website is not intended for children under 16 years old in the EU (or under 13 in the US). We do not knowingly collect personal data from minors.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated "Last Updated" date above.

CONSENT

By using our website, you agree to the terms of this Privacy Policy and consent to the collection and use of your personal data as described.